Refund Policy

Effective Date: October 20, 2023

Thank you for choosing SOLVIANEX. We strive to ensure that our clients are fully satisfied with the services we provide. This Refund Policy outlines the terms and conditions under which refunds may be issued.

Eligibility for Refunds

Refunds will be considered under the following circumstances:

• Non-delivery of the product or service within the promised timeframe.
• Significant defects or errors in the product or service that cannot be rectified.
• Duplicate payments resulting from a technical error.

Refund Process

To request a refund, please contact our customer support team at [email protected] within 30 days of the original transaction date. Please include the following information in your refund request:

• Your full name and contact details.
• Order number or transaction ID.
• A thorough description of the issue or reason for the refund request.

Refund Approval

Upon receiving your refund request, our team will review the details and may contact you for further clarifications. Refunds will be issued to the original method of payment within 14 business days of approval.

Exceptions

Refunds will not be granted in cases of:

• Change of mind after product or service delivery.
• Unauthorized or accidental transactions after services have been accessed.
• Issues caused by the client’s hardware or software environments.

Contact Information

If you have any questions about our refund policy, please contact us at:

SOLVIANEX
123 Business Avenue
Suite 100
Metropolis, XY 12345
Phone: (123) 456-7890

We appreciate your understanding and cooperation.